Charlotte S.
Charlotte S.
21:37 15 Jul 21
Have been here all my life and it just keeps getting better! Lovely staff and friendly service :)
samantha G.
samantha G.
09:07 12 Jul 21
Great check up as always
Demi
Demi
15:39 05 Jul 21
Adam W.
Adam W.
10:29 05 Jul 21
Very friendly staff and a great service. I'm not a great fan of the dentist but the staff here made me feel so at ease.
Alan S.
Alan S.
09:37 02 Jul 21
Excellent service as always. The newly decorated surgery is very nice too.
Dorothy M.
Dorothy M.
09:19 02 Jul 21
Jab is amazing dentist, staff and assistant are very helpful.
Sasha E.
Sasha E.
08:29 02 Jul 21
Rhys L.
Rhys L.
17:15 29 Jun 21
As someone who personally doesn't enjoy dental visits (from previous experiences) I can gladfully say that all staff are very friendly, courteous and professional. Would definitely recommend this dentist to anyone!
Mark S.
Mark S.
15:49 29 Jun 21
I have been coming to this Dentist for over 20 years and even though it has now changed hands it is still as good. Great friendly staff and service.
Carly P.
Carly P.
12:51 18 Jun 21
Professional and polite reception team, who are always willing to help and provide a first class service. My Dentist is Jan, who is a very accomplished dentist, she really takes her time and ensures that she gives a thorough examination, shes wonderful with children, I have a 6 and 3 year old, who are made to feel very comfortable and at ease. I would definitely recommend her. All in all a 5 star dentist practice.
Jacqui W.
Jacqui W.
11:09 18 Jun 21
I was with the previous owners before and from my experience so far I have nothing but praise. I had an excellent check up and the dentist spent a lot of time explaining my options.The other good thing is there are still staff who has stayed on and as usual the customer service is great. I would highly recommend Dental Beauty.
Vicki G.
Vicki G.
19:30 09 Jun 21
First visit to the dentist in a long while so a bit nervous but as a new patient was made to feel totally safe and very comfortable by all the lovely staff. Would definitely recommend.
Hugo B.
Hugo B.
17:57 09 Jun 21
Been a reliably great place to come for the last 10+ years - very friendly and helpful reception team, with top level, methodical dentistry from Dr Stevenson and Dawn. Spacious, well ventilated and very clean with new refurbishment, in terms of Coronavirus protection. Recommended.
Eve C.
Eve C.
19:34 07 Jun 21
Great service - everyone is very friendly and accommodating from the dentists to the receptionists. Seen on time. Very happy with the service.
Jack F.
Jack F.
15:51 07 Jun 21
Excellent service from dentist and all members of staff, thank you!
Daisy M.
Daisy M.
14:50 07 Jun 21
kt C.
kt C.
11:57 07 Jun 21
A great experience at this practice. Very clean, well maintained and thorough staff. Highly recommended
Anna G.
Anna G.
15:48 18 May 21
Lisa D.
Lisa D.
15:56 17 May 21
I have been coming to this dentist for many years and have been seen by Mr Coley for this time. I have always received exvellent service here. All staff are polite and courteous and helpful. I woukd highly recommend this dentist.
Jacqueline G.
Jacqueline G.
08:38 17 May 21
Eddy G.
Eddy G.
08:23 17 May 21
George G.
George G.
08:22 17 May 21
Jack B.
Jack B.
10:54 15 May 21
Great customer service.
Tim M.
Tim M.
10:35 15 May 21
Carol M.
Carol M.
10:05 15 May 21
Pauline C.
Pauline C.
10:25 14 May 21
Very friendly
Jan O.
Jan O.
14:57 13 May 21
I have been going to the dental practice at this address for many years and I was very happy. However during the first lockdown last year I needed some urgent dental care and I found out that the practice was now part of Dental Beauty who have several practices in this area. I met Dr Payman who is now the Leading dentist here. I was very impressed with his plans for bringing the practice up-to-date and the way he gave me time to relax and listen to his advice. I am so pleased that I listened. My urgent care is almost complete and I am delighted to recommend Dr Payman and his team for looking after me. Thank you.
Richard P.
Richard P.
15:17 10 May 21
Dr Jan is so patient and caring whilst also not taking fuss! Best dentist I’ve had would highly recommend, new facilities are gorgeous. Positive experience which isn’t normally the case for a dentists
Chris L.
Chris L.
11:33 10 May 21
Carlos G.
Carlos G.
11:12 10 May 21
Very professional and attentive staff. Highly qualified dentists, make it easy to understand the entire treatment process. 👌🏼
STEVE H.
STEVE H.
12:29 06 May 21
Extremely professional and friendly service, would recommend. Staff went the extra mile in helping me with some dental paperwork too, much appreciated.
Natalie J.
Natalie J.
18:13 04 May 21
Robin H.
Robin H.
09:15 04 May 21
Friendly and efficient dental practice. Liked the new modern decor.
Olivia W.
Olivia W.
19:15 02 May 21
As someone who was always nervous of the dentist, I went to see Dr Sobhani and couldn't recommend him highly enough. The practice is welcoming and relaxed, the receptionists are so friendly and Dr Sobhani is great - very knowledgeable, informative and relaxed, took away all my anxieties and I couldn't feel a thing,. This visit has totally changed my view on going to the dentist, would highly recommend going here!
Joseph W.
Joseph W.
18:34 30 Apr 21
I have recently joined this practice, and I'm thoroughly glad I did. The practice has recently gone through a massive renovation and looks fantastic, clean and welcoming. The steps they have put in to make you feel comfortable with regards to COVID-19 are amazing and all rules are conveyed in a friendly way. The receptionists are welcoming and friendly while being very professional with your details and social distancing. My wife and I saw Dr Sobhani, having heard of him from the amazing work he showcases on Instagram - he was very warm, and came across as extremely knowledgeable with a tailored approach, making us both feel we were in great hands and that he understood our needs and had our best interests at heart.Dr Sobhani and the team at Dental Beauty Bromley have broken the stereotypical cold, clinical, frightening feeling of visiting the dentist - would highly recommend!
Helen B.
Helen B.
16:37 30 Apr 21
Glad to have been able to get to the dentist again. New management and refurbished premises and facilities. Covid safeguards reassuring and the dentist, hygienist and reception team were all welcoming and proficient as usual here. Thanks
Tony M.
Tony M.
14:32 30 Apr 21
Very professional dentists, hygienists and staff. Would recommend.
Peter C.
Peter C.
13:05 30 Apr 21
27phish
27phish
13:01 30 Apr 21
Excellent as always
Peter C.
Peter C.
11:50 30 Apr 21
Excellent treatment and charming dentist and very helpful attentive staff
Sheena R.
Sheena R.
11:38 30 Apr 21
Barbara S.
Barbara S.
11:22 30 Apr 21
elizabeth T.
elizabeth T.
11:03 30 Apr 21
Barbara S.
Barbara S.
10:13 30 Apr 21
Chris T.
Chris T.
09:30 30 Apr 21
Jo B.
Jo B.
09:25 30 Apr 21
I have been going to this practice for many years, although I'm scared of going due to a past horrendous experience ( not at this practice) My dentist Jan has been very understanding and patient and has made me feel at ease, with excellent explanations of procedures and very good advice on treatment and care of my teeth. All the receptionists are very polite, friendly and very helpful. A lovely practice. Well done to everyone.
James F.
James F.
14:06 29 Apr 21
James D.
James D.
17:25 28 Apr 21
Friendly staff and professional treatment.
austin K.
austin K.
16:16 28 Apr 21
been going here for as long as i can remember, good experiences every time
C D.
C D.
11:07 28 Apr 21
I & My children have been with this Practice Many years i am always nervous but they always make me feel comfortable and take away my fears! So Thank you very much to all 😊
Matthew P.
Matthew P.
10:54 28 Apr 21
R M
R M
21:19 27 Apr 21
My family and I have been going to this dental practice for more years than I can remember and it’s great. I was worried with the refurb/ re-branding, etc it may change everything but it looks nice and updates inside and as always the receptionists I know (Karen and Donna) are absolutely fab, always helpful, friendly and a good laugh(!)I had to change dentists as mine left with the change and it was seamless. I saw my new dentist (from the original practice) today and he was great, extremely thorough and have never had a bad word to say about this practice woo!
Victoria P.
Victoria P.
16:59 27 Apr 21
I've been at the practice for about ten years now and have no complaints. Staff are all very friendly and helpful, and my dentist, Nikki, is exceptional.
Tim P.
Tim P.
13:52 27 Apr 21
I am phobic about dentists so what could be a better review than to say I no longer live in fear!Tim P
Anne N.
Anne N.
13:07 27 Apr 21
Claire T.
Claire T.
05:56 27 Apr 21
Very professional dental practice, our entire family feel in safe hands.
The R.
The R.
20:41 26 Apr 21
Been coming to this practice seeing the same dentist & dental nurse all my life (I'm 45!), service always excellent and still is even after dental beauty took over. Reception staff always friendly and great with my kids.
Mrs W.
Mrs W.
20:30 26 Apr 21
I found the staff very professional and friendly and would not hesitate to recommend this practice.
Anthony K.
Anthony K.
20:17 26 Apr 21
Lovely caring dental practice , reception staff always very pleasant . Would highly recommend Paul Stevenson . Great work .
Elizabeth W.
Elizabeth W.
19:55 26 Apr 21
I enjoy coming to this surgery because the dentists and receptionists make me feel very welcome. They are all very professional and make me feel comfortable and safe when I’m being treated. I no longer have to fear the dentist because I can relax in the safe environment the surgery radiates.
Linda S.
Linda S.
16:55 26 Apr 21
I used to use this Dental practice some years ago then moved out of the area on my returnThis year I had cause to rejoin the surgery .Excellent service as always they fitted me in the urgently and today I met with Laura the hygienistShe gave me good advice and did a great jobOn cleaning my teeth . The receptionist KarenI have known from past visits is very friendlyAnd helpful . I would recommend this DentistSurgery especially to anyone who is nervousThey put you at ease.
Joanne L.
Joanne L.
15:55 26 Apr 21
Susie C.
Susie C.
15:41 26 Apr 21
I have been a patient at this practice for many years and would happily recommend their services. I broke a tooth over the weekend and was able to be seen by my own dentist the next day and have it repaired immediately. They provide a friendly professional service at a fair price. Highly recommended
Zoë K.
Zoë K.
15:04 26 Apr 21
Mary W.
Mary W.
06:55 25 Apr 21
Lovely friendly staff. Jan helped put me at my ease and filled me with confidence. Definitely recommend!
Clarise O.
Clarise O.
18:45 23 Apr 21
I've been coming to the practice for many year and always have had a great service they have my complete trust with my teeth. Always a friendly welcome, staff remember you which makes it so much more personal. The practice is also looking great with its new look. Very happy patient will continue to come for many more year and would highly recommend.
Jane P.
Jane P.
15:52 23 Apr 21
Excellent visit today with Paul. Super hygiene measures including temperature. No waiting and very efficient. Highly recommend the practice and Paul the dentist.
Marc D.
Marc D.
10:23 23 Apr 21
I came in for an emergency appointment yesterday to see Payman as a new patient. Karen and Sophie on the reception desh were brilliant, they took my temperature at the top of the stairs and gave me hand gel, all very Covid safe. Payman was great at explaining the treatment that I needed yesterday and for my next appointments. His nurse Lucy was brilliant and put my mind at ease. Could not thank the team yesterday enough! Also the recent refurb of the practice looks fresh and clean! Keep up the good work guys!!
Kay B.
Kay B.
15:58 21 Apr 21
never rusheddentist always professional and nurses tovery reassuringim always happy to visit them i come away happy after every visit
gary B.
gary B.
15:49 21 Apr 21
Very friendly and professional service as always.Always puts me at ease highly recommend this practice
C W.
C W.
15:43 21 Apr 21
Been using this dentist for whole family for years. Good dental work. Prompt and efficient. Friendly reception staff.
Philip S.
Philip S.
13:50 21 Apr 21
Had a hour appointment as some major fillings needs. On greeting, temperature check. Dentist talked through what they were going to do and apologised for the ppe as speaking / hearing become harder. Very considerate during the whole time. After the procedure, explained afterwards fully what happened, what to look out for and when to ring back. Payment was also very “painless” and new booking system shows and notifies you if the booking via messenger on the phone.
Susan A.
Susan A.
12:44 21 Apr 21
First appointment today, very impressed. Treatment programme discussed and agreed with Dentist, printed copy handed to me by Receptionist together with necessary appointments.
Sheila B.
Sheila B.
09:31 21 Apr 21
Very helpful staff and a reassuring practitioner as expected after over 50 years attending this practice.
Jenni C.
Jenni C.
13:25 20 Apr 21
I have been a patient at this dental practice for more than 30 years as have all my children and now my grandchildren and can only speak highly of Paul Coley my dentist. All his staff are very friendly and helpful and it is never too gruelling an experience
Martin R.
Martin R.
12:32 20 Apr 21
I have been attending this practice for many years now. All the staff are amazing here and I've never experienced any delays when attending for my appointments.The recent refurbishment looks really good.
Sally O.
Sally O.
08:38 20 Apr 21
Wonderful experience as I'm petrified.paul Stevenson makes me feel very relaxed and calm.
ARTHUR S.
ARTHUR S.
19:35 19 Apr 21
I have been a patient of Paul Stevenson for many years ,,,, great service ,,, good workmanship,, , staff are very pleasant and accommodating .
Heather H.
Heather H.
11:11 19 Apr 21
I have been a patient of Paul Coley for many years . He and his assistant provide the most reassuring friendly and professional support before the best treatments are given .I could not recommend them more .
Broni G.
Broni G.
08:54 19 Apr 21
Excellent service
Allen O.
Allen O.
18:07 17 Apr 21
Excellent dental care
Maya O.
Maya O.
10:08 17 Apr 21
Paul Coley has been looking after my teeth for nearly 40 years so if longevity is anything to go by, you can be assured I am happy. Paul, his assistant and all the lovely reception team are always friendly, welcoming and professional! Unlike some practices, I have never been pressed into unnecessary work but thanks to Paul, I have every single tooth I started with when I first visited him! The practice is undergoing a magnificent revamp at the moment so I'm almost looking forward to my next visit.... and I never thought I would say that about a dental check-up!
CJ J
CJ J
15:00 16 Apr 21
A friendly and welcoming place. Very happy with my visit. I was made to feel at ease and I'm happy with my dental plan.
Andrew C.
Andrew C.
14:40 16 Apr 21
Long term patient - always great service.
Alexandra M.
Alexandra M.
09:23 16 Apr 21
Naomi A.
Naomi A.
09:02 16 Apr 21
Excellent service, warm and friendly staff. Always informative before any procedures. All the family attend, great with children and provide a calm, relaxed environment. Highly recommend
Alex G.
Alex G.
08:56 16 Apr 21
As usual Dr. Stephenson saw me with his usual friendliness. Recently upgraded the whole practice which looks very fresh.
Donna G.
Donna G.
08:56 16 Apr 21
Fantastic practice we come together as a family and always have a wonderful service.
Gillian J.
Gillian J.
08:45 16 Apr 21
Jaynes F.
Jaynes F.
08:39 16 Apr 21
Sara C.
Sara C.
08:33 16 Apr 21
Kerry G.
Kerry G.
08:22 16 Apr 21
Roger S.
Roger S.
17:09 15 Apr 21
Very good experience today at Bromley Dental Beauty
Gill C.
Gill C.
16:06 15 Apr 21
Amazing is the word I would use. Sadly I am someone who has always been terrified of the dentist. Only visiting when absolutely desperate. Most treatments I’ve had done in the past have been under sedation.Eight months ago I was recommended this practice by my cousin when I broke one of my teeth.All the staff are friendly and polite. I have used two of the dentists there, both have been brilliant, they listened to my fears, made sure I felt comfortable and calm and always took their time with my treatments.I highly recommend this practice .
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Welcoming You Back

Our Post COVID-19 Policy

This policy has been created based on multiple updated sources from within the dental and medical professions and direct feedback from members from all of Dental Beauty (DB).

 

It outlines modifications to our normal procedures that we intend to employ once dental practices can be reopened once the COVID-19 pandemic peak of infection has subsided.

 

It is not known as to whether these procedures are temporary or whether they will become a permanent feature of the way dental practices must be run to ensure patient and staff safety in the future. The worldwide COVID-19 pandemic is still being evaluated and studied and policies and recommendations are likely to change in line with new scientific evidence over time.

 

We would like to thank all of our patients for their patience during this long period of practice closure and for their understanding and cooperation whilst we implement new measures at the practice which will protect you and all our staff for future dentistry.

dental practice ethos patient comfort

Patient Communication Before Reopening

We would of course like to continue providing necessary dental care to all of our patients in the safest possible environment. We therefore respectfully request your full cooperation with any new or modified procedures at the practice.

 

The manner in which we prioritise our patients to be seen will start with patients with dental problems who have contacted us during the period of lockdown. Our reception team will start contacting these patients first confirming their appointments.

 

Our patients with ongoing or delayed courses of treatment will be prioritised in the first two months of opening.

 

We will request that all patients who are returning to the practice for treatment, update their standard Medical Questionnaire. These forms will be emailed to you few days before your appointment. Your appointment reminder will include a link, that will direct you to a secure portal where you can securely complete your forms.

 

We will phone you before your appointment to go through a new, more detailed, questionnaire regarding your recent activity and symptoms, which will allow us to assess your level of risk for coronavirus infection before you attend the surgery.

New Measures At DB To Reduce Risk Of COVID-19 Transmission

dental practice ethos passion

Our normal cross-infection control protocols at DB against all previously known pathogens are already woven into all clinical activity carried out at the practice. It should be remembered that the dental practice is already a very clean environment compared to public areas and it is not possible for us to control sources of infection outside the dental practice.

 

There have been multiple suggestions from many sources as to how the risk of transmission of COVID-19 can be reduced in a dental clinical environment. Some of these are straightforward and some of these are patently impractical when carrying out fine and detailed dental procedures.

 

We have collectively evaluated all of these and feel that the following measures will reduce risk to an acceptable level at the practice. Please be assured that all of our clinical staff will also be complying with these procedures to reduce the risk of cross infection in both directions.

Practice Procedures

The DB team will have spent time critically looking at every aspect of the practice with a view to removing all non-essential items in the open to reduce the number of objects that may act as fomites (surfaces on which microorganisms may reside and can potentially be the cause of cross infection). You will find that the practice may appear to be quite bare when you attend.

 

All clinical and common areas including door handles and surfaces will be disinfected using hypochlorous acid solution (electrically activated water) which is potently viricidal against COVID-19 and other microorganisms and can be used safely on all work surfaces and indeed within dental water lines and for operative procedures.

 

DB has been using hypochlorous acid solution for many years on its dental chairs and will increase production for additional use as a surface disinfectant in addition to our normal surface cleaning protocols between patients.

 

DB will be providing an additional 10-minute buffer period between patients to allow additional time for decontamination procedures, allow for any treatment overruns and allow preparation time for the next patient so that they do not need to wait in the reception area. The buffer time will depend on the procedures being carried out.

 

We have recently purchased and installed patented HEPA™ viricidal air filtration units in the reception area to ensure clean air.

 

All future appointments will be made and confirmed by email or telephone to limit your time spent at reception.

Dental Procedures

All dental staff will be upgrading their personal protective equipment (PPE) in line with current recommendations and evidence. We apologise in advance for the necessary reduction in social interaction that this will necessitate. Whilst our garb may make us appear impersonal and distant, please be assured we are still the same friendly team underneath it all!

 

We are especially mindful that most dental treatments are aerosol-generating procedures (AGP’s). It is almost impossible for us to carry out meaningful dental procedures without generation of some level of aerosol. Aerosol suspended in the air is a potential source of infection which we wish to keep to a minimum.

 

• Currently the dental literature suggests:

 

Our use of our normal high-volume suction reduces aerosol production by over 90%.

 

The use of dental rubber dam which is also routine in the practice further reduces bio aerosols by a further 30 to 90%

 

Our regular facemasks filter approximately 60% of remaining airborne particles.

 

FFP2 and FFP3 masks filter 94% and 99% respectively of airborne particles in both directions (patient to clinician and clinician to patient).

 

We therefore feel that our normal dental procedures can be carried out with minimal risk with use of high-volume suction, dental rubber dam and FFP2/3 masks.

 

We have recently purchased and installed patented HEPA™ viricidal air filtration units in every surgery to ensure clean air.

 

We will also ask all patients to rinse their mouth with Colgate Peroxyl (containing hydrogen peroxide) before each appointment in surgery.

Before Attending The Practice

We will carry out a pre-attendance assessment via your completed Medical Questionnaire at least three days before your appointment and, if necessary, a follow-up telephone conversation to assess relative coronavirus infection risk. Our staff will contact you to remind you of this in case we have not received your completed questionnaire.

 

If we feel that you are high risk of having possibly been infected with the coronavirus infection, even if you are asymptomatic, we will respectfully request for you to delay booking any appointments with us for at least two weeks and then we will re-assess.

 

We would recommend that patients in high-risk groups delay non-essential dental treatment for as long as possible until the trend of the pandemic becomes clear. To find out whether you are in a high-risk group please see this information page on the NHS website.

 

In view of the potential seriousness of this disease, please note that we respectfully insist that this Medical Questionnaire is completed at least three days before your appointment.

 

Dental Beauty will operate a payment-in-advance policy for treatment courses and we would request that payment is made where possible online via BACS for your appointment prior to you attending.

 

We would extend this policy to regular examination and hygienist visits (which were normally made on the day of your visit) during this period. Advance payment will be requested when your appointment is booked and should be completed before attendance. This reduces the requirement for unnecessary contact or use of card terminals at reception.

 

When travelling to the practice, we would recommend that you limit your close contact with other members of the public as far as possible. If you are able to drive or be driven and picked up by somebody with whom you live, this would be ideal.

 

Please carry hand sanitiser with you at all times, use regularly and avoid touching your face. Please wash your hands thoroughly for at least 30 seconds at every opportunity.

Arriving At The Practice

We would like to eliminate waiting times in reception as much as possible so that you are not in close proximity to other patients. Accordingly, appointments will be staggered so that patients do not arrive or leave at the same time as other patients as far as we are able to manage.

 

When you attend the practice, we will welcome you and ask you to use the hand sanitiser (situated near the front door) to clean your hands for 30 seconds.

 

We will then give you a mask to wear and our receptionist will digitally take your temperature. If your temperature is above 37.8°C, you would not be permitted to enter the practice and will be asked to return home and self-isolate as per current government guidelines.

 

If you are well, we will direct you straight to the surgery (where possible), if you need to wait in the waiting room, please ensure you keep 2m away from anyone else and prevent touching any surfaces (where possible).

 

When using the restrooms, please do your best to ensure that you leave the facilities as you would expect to find them. The restrooms will be regularly disinfected between patients and we would respectfully ask that make our team’s task easier by being considerate. After using the restroom please wash your hands thoroughly for 30 seconds with the antiseptic hand wash provided.

Summary

This policy will be constantly reviewed and updated as necessitated by circumstances over time.

 

If you have any questions regarding this policy or about your dental care at DB please do not hesitate to contact us at info@dentalbeautybromley.co.uk

 

Thank you and assuring you our best attention at all times.

 

Yours sincerely,

 

Dr. Payman Sobhani – Principal Dentist

Dr Payman Sobhani
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    Following the latest government and NHS guidelines, our practice will remain OPEN